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Learn more about Tangerine online banking in our Tangerine Bank Review explains why Tangerine Bank (by Scotiabank) is the premier online bank in Canada.

Since being acquired by Scotiabank in 2012, Tangerine bank has quickly become one of the best online banks in Canada. Formerly ING Direct, customers love Tangerine’s promise of no fees, competitive interest rates, and high-quality financial products.  In this Tangerine Bank Review, you can take advantage of some sweet sign-up perks: you can now earn up to $150* in cash bonuses by switching to a Tangerine Chequing account.

We’re revisiting our initial Tangerine vs. Scotiabank review to see if Tangerine has lived up to its promise as Canada’s premier online bank. However, if you’re looking for an in-depth comparison, the best place to see how Tangerine stacks up against its current online-only competitors is our Ultimate Guide to Canada’s Online Banks.

Tangerine Money-Back Credit Card Blows Away the Competition

Tangerine Money-Back Credit Card

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Tangerine has succeeded in making a big splash with its popular no-fee Tangerine Money-Back Credit Card. This credit card stacks up really well against Canada’s other no-fee cards and it is highly ranked by the experts. Check out our full Tangerine Money-Back Credit Card review for more information.

Here’s how it works: at sign-up, applicants choose two of Tangerine’s money-back categories on which they want to earn 2% back in cash – an automatic monthly reimbursement that is applied directly to either their credit card account or deposited into their Tangerine Savings account. With the latter choice, users get a bonus third spend category at 2%—and users can change their categories whenever they want. All other purchases earn 0.5% cash back.

At Young and Thrifty, we love the simplicity and flexibility of this rewards program and how it can be customized to suit your needs. There’s no worrying about rewards expiring or complicated rules about point redemption – it’s just simple, sweet, cash back right into your account.

The Details

  • Annual Fee: $0
  • Income Eligibility: $12,000
  • Credit Score Required: Fair-Good
  • Additional Perks: Purchase Assurance and Extended Warranty
  • Purchase APR: 19.95% | Cash Advance APR: 19.95%

Excellent High-Interest Rate Savings Accounts

Big banks just can’t compete with Tangerine’s high-interest savings accounts. For one, Tangerine often throws out some great promotional offers, like become a new Client and earn 2.10%* interest for the first 5 months on your first Savings Account. After that, is 0.10% — which isn’t the best rate out there, but you can get a much higher rate with a GIC. With no fees, service charges, or minimum balance, Tangerine offers a slate of services that very few of its competitors can match, and once you set up an automated savings account, you’ll really grow your savings.

Tangerine Online Banking is Convenient and Easy

Since the get-go, Tangerine has truly been a leader in providing innovative online banking services to customers. For one, Tangerine’s “Cheque-In” offers an easy and fast way to deposit a cheque: simply snap a photo of the cheque with your smartphone or tablet, type in a few details, and you’re done – the cheque is deposited into your account. No line-ups or listening to annoying elevator music while on hold on the phone.

Tangerine was one of the first Canadian companies to embrace this method of online banking. It makes sense given the fact that they don’t have any brick-and-mortar branches. Instead, you can do all your banking from the comfort of your home or office. Using a computer, tablet or smartphone, you can manage your Tangerine accounts with a click of a button. You can review and categorize transactions, transfer and email funds, deposit cheques, or chat with a Tangerine Associates – all through your device. Its mobile app is also excellent and has challenged the competition to catch up over the last couple of years.

Fantastic Customer Service

While there’s no brick-and-mortar building to visit, Tangerine has earned the highest ranking in customer satisfaction among midsized banks in Canada for seven consecutive years, as well as the highest overall satisfaction ranking of any size bank in Canada. As far as banks go, Tangerine gets top marks for products and fees; communications and advice; account opening, and channel activities (online and mobile).

As mentioned above, there are many ways of getting in contact with a Tangerine Associate, whether it’s through an online chat session, a Twitter DM, or the 24/7 customer service line. If you’re applying for a mortgage, you can even do the entire application online. Getting in touch is that easy – and it doesn’t require queuing in a branch to talk to someone.

No Fees

Tangerine has made its name for offering no-fee chequing and savings accounts with high-interest rates. They also offer low-fee, diversified investments for those clients with long-term financial goals. Whatever you choose, you’ll be saving big bucks by not paying monthly account fees.

One caveat: there are some charges for certain transactions. However, Tangerine’s fees are generally much lower than other major Canadian banks and similar to its online competitors. It’s not a deal breaker in our books.

Final Word

Tangerine Bank may not be one of the biggest or best-known names in Canada right now, but they are certainly proving that they can compete with the big brands. Thanks to incredibly competitive credit cards, low fees, and high customer satisfaction, Tangerine Bank is quickly making a name for itself.

Article comments

Chris V says:

I wouldn’t recommend this bank anymore. As a long term customer since they were ING I’ve watched their services and product degrade significantly under Scotia Bank ownership. Extremely long wait times when calling, lower quality customer service and a cluttered user interface that displays ‘insights’ after logging in when often all you want to do is quickly check your balance or move money between accounts. Most importantly their interest rates on savings accounts are terrible now. The 2 plus percent you see on the site is an introductory rate that is only applicable for the first few months. There are better rates available with other institutions in Canada now. Stay clear is my advice

Lisa Jackson says:

Hi Chris,

It’s true — a lot has changed with Tangerine and I can understand your disappointment. I was also a customer for 15+ years, but the low-interest rates aren’t working for me anymore. I’ve since moved my savings over to EQ Bank. You can read our review here, but the big draw is the excellent interest rates and no fees:


Hope this helps!

Patience says:

I am a Tangerine customer and have been since 1998 when it was ING
I have just been on the phone for 23 minutes to the Tangerine bank and it hung up! The wait lines are terrible

M. O. says:

For almost 9months now, my TFSA and RRSP accounts with Tangerine, is not showing the “Current Balance” on the Overview screen. What is only showing are the original amount. I still have to open the account number to see my Current Balance . This is actually not right. I have accounts with other banks, and i see changes in my account everyday. But with Tangerine, since after first quarter, i started to notice that my accounts does not change in value, unless I go inside it, i will see the Current Balance. I wanted to know if Tangerine made changes on the website so the accounts does not show the daily change of value? I already received two quarters of statement reports, where my account values/amounts have not changed. Please someone explain why.

Lisa Jackson says:

Hi M.O.,

We’re sorry to hear that you’re having a difficult time. We would recommend getting in touch with Tangerine’s customer service team. They can walk you through the accounts. It’s open 24/7 and can be reached at 1 (888) 826-4374.

Carrie says:

What credit cards do you recommend

Lisa Jackson says:

Hi Carrie,

It depends on what you’re looking for: rewards, cash back, low interest, etc. Here’s our round up of the best credit cards in Canada:


Take a look and it will give you an idea of what’s out there.

T.P. says:

I started with Tangerine when they were ING. At the time they were great and offered the highest interest on Savings and TFSA’s. (Over 2%) Since Scotia took over and they became Tangerine rates have steadily dropped. The current 0.15 is disappointing. I’ve moved most of my savings to Implicity which currently offers 1.3%, nearly nine times the rate at Tangerine.
Tangerine also has hefty transfer fees if you want to move a TFSA to another bank. Be careful before committing funds to a TFSA there can be hefty fees from the bank or fines from the government if you don’t handle the deposits, withdrawals or transfers correctly.
They are not what they were.

Lisa Jackson says:

Hi T.P.,

You are 100% right: Tangerine’s rates have dropped substantially, making it less attractive. If you’re looking for everyday interest rates that are more competitive, EQ Bank is a great option. You can read our review:


Donna says:

Tangerine had promised 2 1/2 percent interest when I opened a savings account with them. The first 2 months I had a large amount of money with them I didn’t receive anywhere near 2 1/2 percent interest and the 3rd month again it was short but close. Very deceiving in their promises and needless to say very disappointing.

Donna says:

Tangerine had promised 2 1/2 percent interest when I opened a savings account with them. The first 2 months I had a large amount of money with them I didn’t receive anywhere near 2 1/2 percent interest and the 3rd month again it was short but close. Very deceiving in their promises and needless to say very disappointing.

M says:

Not even accredited with the BBB. When investigated on my behalf Tangerine failed to respond.

L says:

Scotiabank’s takeover of ING, now Tangerine, changed this institution. They used to have U.S. cash dispensing ATMs, and these are now gone. My first two mortgage periods (5 years each) were with Tangerine and then they would not compete with rates offered by BMO. I still have accounts but they have lost a tremendous amount of investment business since they now operate more like a bank. I miss ING. Tangerine is also a ridiculous name. This review seems to be paid for by Tangerine, otherwise it would have at least provided a real overview of this institution’s strengths and weaknesses.

Lisa Jackson says:

Hi there,

There are some pros and cons to using Tangerine, and we try to present a balanced look at financial products and services. Just to be clear: none of our reviews are “paid for” as you suggest. They are all expert-reviewed.

Erik says:

What are the chances Tangerine goes under? CDIC guarantees $100k only – wondering what happens if you deposit more than that?

Robb Engen says:

Hi Erik, the chances of Tangerine going under are precisely zero. They are owned by Scotiabank.

If you’re worried about CDIC coverage limits then it’s fine to spread your money around to other institutions. I’d also question the idea of carrying more than $100,000 in cash, but that’s just me.

Ana says:

I have been with Tangerine since they were ING and have been happy with their banking services. I did notice that customer service started to decline since Scotiabank took over and got worse during covid. Their savings interest rates are also not as competitive since covid. Don’t even bother applying for a mortgage because all you get are automatic emails from people who may or may not exist since they do not call back. I’m sticking with them for regular banking services because there are no fees and their app is easy to use.

Ronald Clayton says:

Worst goddam Financial Institution. Can’t talk to a real person and cant get your money out!!!!!!!!!!!!!!!

Ronald Clayton says:

Do not use Tangerine or Scotia Bank. My wife cannot reach Tangerine to activate her Banking Card with an accoount with a cash balance She has spent 7 hours on the phone waiting for a response . She cannot activate her new card despite going to a Scotia Bank physically twice . Do yourself a favour and get a Banking Account with a Credit Union. I got rid of my Scotiabank Credit Card two years ago and will never do any business with thewm. She will be closing her account!

Serge Fenyuk says:

I’ve had an account with ING (old name of Tangerine) since 2005 and also regularly bank with my local credit union since 2013. Dealing with the credit union feels like going to a farmer’s market- staff know me and ALL the services are free.

Tangerine website and customer service is far from great. BTW, as they are owned by Scotiabank but ironically differentiate themselves as no unfair fees online bank. That’s misleading. And by the way this article, seems more like a promotional piece than an honest review.

Pauline Thomas says:

I’ve been banking with them long before they became tangerine and it’s the best thing I’ve ever done. I saved so much in fees. I’ll never trade them for anything in the world.

Violet says:

I’m banking with Tangerine from 2012. I saved in fees, I get overdraft, Cash back on credit card, lower interest rates on line of credit and mortgages. I could use the account daily. The website is easy to operator. Security of doing online banking excellent comparing to big banks. Customer care service is superb. I’m extremely happy with Tangerine and I still use it. I recommend every one use Tangerine and save money for yourself. Thank you Tangerine.

TT says:

Scotiabank ABM took my $3400 and didnt give any receipt

I tried to deposit hard earned cash $3400 at the scotiabank ABM ( Sherbrooke st West Montreal) however, the ABM took the money and got shutdown itself without any receipt. The problem with the Tangerine is there is no physical bank to deposit money. ( i know there are ABM in selected area but during COVID everything got shutdown). Anyways, I needed that money urgently, and called customer service (i was on hold for half an hr) and told me i had to wait 5-6 weeks for investigation. I was so mad:-( I asked for credit and they said you have enough funds therefore, they are not going to give me credit. WOW!!. So now I am waiting for them to do their investigation and also they said that They can not guarantee that I will get my money back. (apparently, when ABM shutdown itself it screws up the system). Whatever that means. I am reporting this to the police in montreal if they dont give my money back and once i get my money back i am going to CLOSE MY ACCOUNT. ITs not worth the getting all the 2.5%, (offer i got from July till august 2020) $100 bonus when opening account the first time.
I was happy Tangerine customer when i dont have to deal with the bank. Once you face small problem everything goes downhill.

George N says:

Hi Lisa,
You highlighted that Tangerine often throws out some great promotional offers, like a 2.50%* interest rate for the first 5 months for new clients.
I have funds (in excess of CAD One Million) that will be available on August 4, 2020. Will I get 2.5% if I place $1 million with Tangerine on August 4 for 5 months?

Lisa Jackson says:

Hi George,

The promo states:

“Right now, when you become a new Tangerine Client by October 31, 2020 and open your first Savings Account, you could earn 2.50%* interest for 5 months** up to a maximum of $1,000,000.”

So yes, it appears you would be able to get the rate.


Finance101 says:

You get what you paid for. In this case, you get nothing. Beware, do not give them your money, you will regret it.

Gerry Wood-Chromick says:

Hello Lisa. Can Tangerine accounts be used for Paypal? I have been on both company’s websites and can’t find an answer to this. Have you any experience with Tangerine and Paypal together?

Lisa Jackson says:

Hi Gerry,

I frequently make transactions between PayPal and Tangerine. It’s compatible.

Rachel says:

I am looking to set up a new bank account and was searching different promotions that banks currently have. I had never really heard about Tangerine and am wanting to set up a new account but would only do it if the $200 bonus applied – for which I need to know someone who already banks with Tangerine and has an “orange key”. Is there no way to sign up for a new account WITH bonus, without knowing someone who already banks with Tangerine?

DS says:

Also client for 25 years. Things work as expected if you keep with the norm, however for other transactions it’s been a pain. I sett up a RIF account and sent letters instructing what amounts to be withdrawn by when, it has never happened as expected fir the last 5 years. I am looking for a Designation of Beneficiary form, nowhhere to be found. The chatbot is useless. Too late to change now. Not angry, just disappointed.

Kelly says:

I have been a Tangerine client for many many years (maybe 25) back when it was ING Direct and no one heard of them.
I do have to say it was way better back when it was ING Direct.
Since Scotiabank purchased it the Customer Service has declined a lot. I have had numerous issues with customer service, issues such as things changing and not for the better. Just yesterday I called to ask a question and the guy on the other line answered it so he thought but I said to him 3 times you have not answered my question then he put me on hold and I was there forever until I finally hung up and he never called back which they have done in the past.
I just went through my entire account portfolio to see what I have where and when my investments are coming due as I plan on moving almost everything to another bank.
Too bad as they used to be a good bank to deal with back in the day but not anymore as the “Tangerine” brand.

Randy says:

I only wanted to sign up for their cash back MasterCard, but after I clicked on sign up now I ended up having to create account. I thought OK maybe that’s the process I’ll just go with it. I signed out of my newly created checking account and immediately tried to sign back in and received a message that said “we’re sorry we cannot complete your request at this time“. A week later and I still get the same response when I try to sign in, no email from them about the MasterCard I was trying to sign up for Then I receive an email from them saying they have to verify that I don’t have any foreign bank accounts and if I don’t get back to them in 90 days they have to reported it to the government? I don’t know what’s going on, but this tangerine’s gone bad. I’m not even going to attempt to close my account or respond to the emails, all I wanted was a MasterCard and I ended up sucked into this whole crazy loop. I will be sure to share this experience with everyone I meet Who is considering them or one of their credit cards!


Lisa Jackson says:

Hi Randy,

I’m so sorry to hear about this. I have not had such an experience with Tangerine and I’ve been a customer for over 15 years. I would recommend calling them if you still want to get the Tangerine card.

Morgan says:

Young and Thrifty,

What is going on here?

You have a glowing review of this bank meanwhile; there’s a massive pile of reviews on this website almost unanimously offering the contrary. Honestly, from all theses article reviews, it sounds like a nightmare. Is youngandthrifty receiving incentives for positive reviews or something?

Lisa Jackson says:

Hi Morgan,

I’ve been a Tangerine customer for 15 years, and I’ve never had an issue with this bank. I have accounts with 5 other banks, and Tangerine is my favourite by far. I like how quickly you can move money between external accounts and that there are almost no fees (including Interac e-Transfer!). You can reach customer service 24/7 by phone, which is great (yes, I have called at 11:30pm at night!). The only downsides (for me) have been the inability to send/receive wire transfers and the dropping interest rates with COVID-19 (which to be fair, has impacted every bank).

All I can say is that everyone has a different experience, and is entitled to their opinion. We get negative reviews about many products across the site. We also get positive reviews. But when people are disappointed or upset, they are more likely to be vocal online about it. Whereas if someone has a positive experience, they’re less likely to voice their satisfaction.

So I would say it’s worth trying Tangerine to see for yourself. Since there are no account fees, there’s nothing to lose. But it’s up to you. You can also check out our article about the Best Banks in Canada: https://stg.youngandthrifty.ca/complete-guide-canadas-best-online-banks/

All the best,


Karla Kerr says:

Wow, cannot believe I am reading this. I just withdrew my funds from Tangerine for several
years of the most horrible service going. Have you actually tried to call them? They insist you do for many things that should be online, and you will be on hold for anywhere from a half hour to over two hours. When I see articles like this it makes me livid – if you don’t believe just one long-time customer check the google reviews. Hundreds of them saying this same thing. It’s not just Covid, either, as they like to say at present, it’s been going on for just about the whole time since it became Tangerine – ING was excellent – this article is without merit in my eyes. There is actually a lot to lose – your sanity in trying to deal with the most horrible customer service I’ve ever come across.


What happened to the MOVE MY MONEY box on their atrocious website?
How do you move your money IN or OUT ?
There seems to be no live person you can talk to.

Lisa Jackson says:

This can easily be done using the app or website. If you’re using the app, press the + sign at the bottom of the screen. It should open up and display a bunch of options, including move my money.

A User says:

No fees??? They are charging me $50.00 to transfer funds out of my RSP to another bank! Way to go Idaho

Lisa Jackson says:

Hi there,

There are mostly no monthly fees or everyday banking fees for Tangerine. However, like all banks, there are charges for certain transactions. It is not uncommon for there to be a charge to move your RSP to another banking provider. If you want to escape these fees, we would recommend moving your RSP to a robo advisor like Wealthsimple, as they typically cover the transaction fees. Read more here: https://stg.youngandthrifty.ca/complete-guide-to-canadas-robo-advisors/

Violet says:

No fee for daily banking. Not investment accounts. The fees charged to you is still less comparing to other banks. Investment accounts are always charged by all financial institutions.

Bakes says:

I have been on a goose chase with them for 2 weeks inquiring about funds deposited to my account. I was on hold today for 45 minutes, and by the time I got through to a customer service representative they put me on hold again for 10 and then the call dropped. I had to call back, wait online again for another crazy minutes.

They claim to be an online bank but there are a couple of things they do not do well online. For instance, their chat BOT never has answers. And they cannot be reached via Email. And so one has to call them and stay online forever; Having a BOT is okay, but once one cannot get the answers they need from the BOT, they should be transferred to an actual person according to the type of inquiry they are seeking. They can learn from others here.

There is a document I requested and their only option was to Fax or send mail (by post). Why post? What happened to online banking? They cannot email it? Or even better they cannot send it the customer’s inbox on tangerine (where we can actually get other documents like statements). Even with COVID-19 and mail delay they could not make exceptions.

G. a. B says:

Tangerine in my opinion is not meeting their mission statement. Yes they may be good at interest and all that other banking stuff but when it comes to calling them when something goes wrong you’ll end up waiting up to 45 minutes wait times are some of the worst I have ever seen dealing with call centres. They have a simple solution at their hand but their IT Geniuses have not figured that one OUT obviously. The best on call centres when the going gets tough and waiting lines are over 10 minutes ask you to leave a number and they call you back. That’s real customer service.

rob morley says:

Im not sure what everyone is so unhappy about. I have a 6 figure savings account that is paying 2.5%, better than I can get anywhere else . Anytime I have moved money in or out of the account it has gone smoothly.

Ron nicholls says:

This is the worst app I have ever used. Can’t even sign in without problems. Will be moving my money soon

Monik says:

What re you talking about?!… I opened a Tangerine account with over $80,000 to be able to send money to my child abroad. Not only is Tangerine still withholding ALL my money at this time (over a week later). They had the audacity to charge me $45 for attempting to transfer around $2,000 while my money remains on hold in their bank for another 3 days… Even after that, according to them, they may only release some of it at their discretion “maybe $100 or $1000 a month, “while I build credit history” with them to prove I have the right to have access MY OWN money!…Please explain this!!!

Integrity says:

This company is a complete scam.
They are from Holland and are investigating your money outside of North America.
You will get tax savings until withdrawal then you will see how much of a scam it is.
Dont be fooled!

Lisa Jackson says:

Hi Dave,

Not sure if you’re aware of it, but Tangerine is a subsidiary of Scotiabank. It was bought from the Netherlands-based parent company of ING Direct Canada in a CAD$3.1 billion deal first announced in August 2012.

Roy says:

I have been an ING and now Tangerine client for over 15 years and have had no problems, transferring money back and forth, earning higher interest most of the time. When their interest rates are not comparable or better, I transfer money back to my main bank account and invest elsewhere!

Megan says:

We nearly lost our home. Tangerine’s free transfer service had a glitch and as a result 15,000 worth of transfers were reversed (the transfers came through without the name of the transferee). The transfers were for the closing of a condo mortgage so we nearly lost our home and deposit. They were not sorry at all. The CS rep told me I would have to “change my close date on my house”….. so no, I would not recommend them.

Lisa Jackson says:

Hi Megan,

So sorry to hear about your experience. Have you written to Tangerine about what happened? I would suggest contacting their customer service line to discuss this.

Justin C says:

Their customer service isn’t as good as the article claims. The online chat is seldom available, and you can wait upwards of 30 minutes to talk to a real person. They also have no e-mail communication that I’m aware of. Their interest rate also used to be around 3%, now it’s around 1%. Their is a lot of offers for “new clients”, but not much for existing ones.

Lisa Jackson says:

Hi Justin,

Sorry to hear about your experience! I’ve been a Tangerine customer for almost 13 years now, and I’ve never had an issue. But I agree — the rates have dropped drastically in recent years. If you’re looking for a high-interest savings account, EQ Bank is an excellent option. But Tangerine is a still a good no-fee online bank that you can use for your everyday banking needs.

Kk says:

Been with them since 2010. Direct deposit my every payroll. My mortgage with RBC is up for renewal and found Tangerine’s rate is pretty attractive. I am applying for $125,000 and the cash I have in the bank account is already 1/3. They think I’m not qualified according to my debt ration, no matter how much money you have in the bank, they don’t seem to care your business. I will be withdrawing all my money and switching to another bank for sure.

Kk says:

Been with them since 2010. I am leaving

Robert says:

My Tangerine experience has been a NIGHTMARE. 30 days a go I opened a checking account and sent in the supporting documention. So far so good. Last week I phoned them to confirm procedure to deposit cheques and was told to deposit the items at a Scotia Bank ABM . I did so only to discover that their Fraud dept froze my account. I called Tangerine immediately and was notified I needed to send them the bottom stub from each of the pay cheques. Huh….? Fortunately I had not disposed of them and was able to do so. I followed up only to be told the stubs were not sufficient because they did not include any payroll deductions. I then informed them that I was a commissioned salesperson and these were weekly advance cheques and deductions were performed only on my final cheque of the month. Too bad they said….”your account will remain frozen until we can verify with the other Banks(s) that the cheques are not in dispute”. I was informed this could take 10-90 days.
I told them I was never informed this might happen and their response was “read the fine print” and, that it was this was a “random procedure”. So right now I have no access to my funds and doubt it will be resolved before the magic 90 days. What a horrible predicament they have put me in and their attitude is “too bad ….so sad”. Would you wanna risk your banking transactions with these guys?

Ken Lambert says:

I do not bank with Tangerine and this experience has fortified that decision. Imagine my client sends me a deposit before going on vacation for some custom jewelry to be made. I received the transfer and put in my information. I get the confirmation and my financial information comes up on the screen with a message that a couple business days the transfer will take place. I move forward. 2 days later I receive a noreply notice from tangerine saying my info provided was incorrect and the transfer cancelled. After an obstacle course of automated options designed only for tangerine customers I get to talk to someone, who tells me there’s nothing I can do and their client should have taken a different option in send an e-transfer because too many things can go wrong with the “free” transfer option.
I’ve operated my business for years and take numerous e-transfers… honestly how does a “bank” make the simplest form of payment into an error prone option? I will now have to inform my client when she returns from vacation of this unfortunate situation.
I will also have to inform all my clients that I accept all forms of payments except from Tangerine…

Julie says:

Not impressed with Tangerine, too many limitations on accessing your money. You can’t withdraw directly from a Savings account through ATM but must previously have transferred the funds to a Chequing account. Also, don’t bother with Certified Cheque’s. Deposited a $20,000 certified cheque to my Chequing account which is virtually cash and it was put on hold for 5 business days because “it had to clear the other bank”. That’s complete garbage as certified is the same as cash. Was then told they hold large amounts of cash as well as it takes 5 business days to count it! Not impressed!

Adam says:

As soon as Scotia took over, I closed my accounts. I has a Self-Directed Mutual Fund account and a Chequing Account. I know how Scotia would slowly make changes to ING. There used to be over 4,000 Mutual Funds you could buy into. Once Scotia took over it “bullied everyone into their “Portfolios” . So bad.

Jason says:

I secured a mortgage with Tangerine in August 2018. The intake went smoothly, but everything subsequent to that has been frustrating and deceitful.

In preparing to sell my condo, I attempted to contact the agent in charge of my portfolio, who refused to return my calls after I left her three messages over eight days, and so I ended up speaking with a front-line agent. This agent misquoted my discharge fee by half. He informed me it would cost $1300.00, when in actuality the number was $2700.00.

I only discovered this discrepancy today when my lawyers sent through the final paperwork. When I followed up with Tangerine over the phone, the first agent informed me that the agent from two weeks ago had accidentally quoted me a lower calculated fee (of two options). When I spoke to his (uniquely terrible) supervisor, she said that the initial quote was correct, but that the fees had simply shifted over the course of two weeks, from $1300 to $2700, but would offer no explanation as to how or why.

So I’m being charged 200% of what I was quoted by the initial agent (whom I was forced to contact because the woman who Tangerine put in charge of my portfolio wouldn’t return my calls), then I was given two separate and completely different explanations for that discrepancy, got to enjoy classic corporate stonewalling and condescending *there’s nothing I can do* nonsense over the phone for nearly an hour.

Avoid banking with Tangerine at all costs.

Tammy says:

So I have been using this credit card. It’s worked fine for a year. Now it gets declined whenever I try and buy groceries and gas. So I called them up. It took me forever to get a hold of an actual person. When I finally did they told me it wasn’t working because I missed a 30$ payment last mont! (Since when do they cancel your card after missing 1 payment) any I try telling them that and the guy actually argued with me and said that is why! So I asked to talk to the manager. Waited for approximately an hour just to have the guy come back and say he fixed it and my card is working now. It’s still not working but only on the things I get 2% cash back on… coincidence? I think not!!!!

Katsiaryna says:

Tangerine has terrible customer service and unfair way they charge interest. I payed full balance the day before it was due. The month after I get charged 25$ interest. I called to find out about it and they said there was 70$ from a previous month that was not displayed in my balance, which meant that I didn’t make a minimum payment. Wtf?
What is worse is that I set up automatic payments!!!
The customer service was not helpful or nice.
Also, beware before applying for their credit card- they do a hard check that will stay on your file for 6 years!

Jamie says:

My mom sent me an etransfer through tangerine today…IT HAS A 2-3 BUSINNESS DAY DEPOSIT TIME!…WTF?… I’ll stick with a real bank thanks.

I am with Tangerine for the past 5 years and its been really awesome with them, I dont think I will switch anytime soon, Thanks for the review mate!

JOHN says:

Who is offering the best savings rate these days?

Annieexpertm@icloud.com says:

My first issue right off the batt was when I called today to ask about a new investment savings account promotion they’re offering I had to have a T card number to even get someone on the phone. I’m not signing up to anythng with my personal information before I can speak with someone on the phone.
Looks like they have decent rates but I need more info first.
First impression … Poor

Daniel Major says:

You should avoir this horrible bank, No service at all, hoour waiting onthe phone with no help at all.
Someone tries to rob you. Your the victim, but Tangerine will close your account and ask Interact to block all your transaction. I repeat, you’re the victim.

Interact and my new Bank told me so. I’m not a client anymore with this horrible tangerine Bank, but still they do whatever they can to stop my client from sending me money. $ today, plus my brother who wants to help me, I could not pay for my med cause Tangerine bank still tries to screw my finance.

What’s more, they want me to pay to get the moneythat I still Have In my account with them.

Really avoid this bank at all cost.

S says:

Tangerine opened a Savings Account in my name when I applied for Credit Card
Just received mail from Tangerine which was supposed to be their Money Back Credit Card and now I find they instead opened a Savings Account in my name. I am livid. How is it even possible for them to do that when I did not provide my SIN number in the credit card application (what they legally need to open a Savings Account in Canada) and they have one credit card option which is the one I applied for? I am ready to cancel my credit card which I am guessing has been created but am hesitant knowing that it will temporarily tarnish my credit. I do not know how a financial institution can mess up this hard. I was also considering opening a Savings Account with them in the next few months with a friend’s Orange Pass but definitely do not want to be a customer in any capacity with them going forward.

jennie says:

I opened a tangerine account one month ago, still never received a bank card, can’t talk to a customer service person, I guess you get what you pay for!

Bob says:

Tangerine has *miserable* interest rates and they play games if you have the stomach to beg each quarter for a better rate.

The only reason I use an online bank is for better interest rates. I pulled out all my money from Tangerine and will only return if they start to offer competitive rates to Manitoba Credit Unions and EQ Bank.

You can tell the Big Bank squeeze-the-customer-attitude has overtaken Tangerine now that Scotia is in charge. It’s all about shaking more dollars out of their *unsuspecting customers now.

chris says:

Terrible customer service! They hold your money without reason!
Consider another bank!
They have blocked my account without acceptable reasons.
They put me 35 min on hold to discover the mistake was on their side. Their only excuse: a computer problem….35 min wait tells with what priority this bank is willing to solve their client problem. I have an excellent credit score, with more than 1/2 million dollar with them, I never complain, but for me this is to much, they have gone too far…!
My wife was stuck all that time at a cash dispenser with our little children, waiting desesperately that the problem be resolved.

You dont want bad experiences of that kind: run away and find yourself another bank…

Susan says:

Recently closed tangerine account after several years, withdrew our funds, didn’t even ask us why. But here are the reasons 1) terrible interest rates, and absolutely detested the way they only offered their best promotional offers to cetrtain customers,- generally those who had lesser amounts on deposit 2)hated that if you wanted just a middling interest rate ( 1.6%) you had to call in every 3 months and ask for it, And that is the very best their customer service could authorize for the past 2 plus years, regardless of the competitions rising rates , 3 ) really disliked their new website 4) customer service has declined , waits longer and a complex robotic answering system where you need to know the magic number to press to speak to a human being, and then be prepared for a twenty min wait. So goodbye tangerine , no regrets at leaving. There are better choices out there and better credit cards. I like Hubert ( online credit union, based in Manitoba ) they also offer a credit card, Eq is also great, though their major drawback is no joint accounts to date. Tried alterna but wasn’t impressed with them . But there are quite a few others to choose from across the country

Jason says:

I’m disappointed with the “new” Tangerine. Since the ING days they have chipped away at high interest savings, the credit card money-back was cut in half, and now they’re adding more fees and cutting the overdraft protection. They don’t offer some services like US bank drafts, wire transfers, and a personal line of credit – I could put up with these minor inconveniences for the perks, but now that the perks are disappearing I will be looking around again. Too bad – I’ve been saving with them for 10 years and Tangerine was my primary bank for the last 3 years, but Scotia seems to be ruining it.

James Mullin says:

Attempting to sign in today (March 16) to my tangerine.ca account gives me a blank screen.
Just as well that I am phasing them out as my primary bank account.
The $40 S/C on a $1.05 overdraft caused by my rent cheque was one annoyance too many.
As an ING Direct customer I was very happy with the service but have gradually soured on the Tangerine experience.

Ema says:

Hi guys
What’s your take on the new Tangerine website? Personally, I hate it.
More time needed to do what was so much easier before! While the appearance was redesigned…for kids?

Kyle says:

I haven’t noticed too much difference truth be told Ema. Once I login to my platform hasn’t changed much?

philippe says:

After many years , very pleased with INDIRECT, I am ABSOLUTELY DISCUSSED WITH TANGERINE.
Spent hours, trying to take some needed money out of my account.
Tried everything. – it seems all is done to block activity.
no address – no e-mail. – no answer on the phone….
what next ?

real bad ! stay away from tangerine

Sal says:

Since Scotiabank took over, Tangerine has become less enticing to consumers. Wait time on the phone to get to customer service is long. Its interest for savings is even lower than some other financial institutions. Most recently, it has reduced the cash back for its credit card to 1/2 percent for most purchases.

Lisa says:

Hi Kyle, thanks I hope so too. I didn’t try tweeting at them.

Lisa says:

HATE HATE HATE Tangerine!!!! They were fine as long as I didn’t need access to my money, but then we bought a house and needed a deposit in 48 hours. I called to see what the best way to do it would be, happy to drive to the Tangerine Cafe or Scotia Bank (partner) to get a bank draft. I was told by a manager there is no way to access my money in time to make my deposit, but I could access SOME of it in time by email transferring my daily maximum to myself, and also taking cash out of the machine. I did exactly that and they immediately locked my account. I spent hours on the phone trying to get it unlocked, everyone said there was nothing they could do. What kind of a system is that? They lock my account for following their instructions and then there’s nothing they can do?! So we missed the deposit on our house, AND we are STILL (more than 1 month later) missing $3000 that was taken out as an email transfer but locked and not deposited into my account. They say it was deposited. It was NOT. So far I have wasted over 6 hours on the phone/chat with Tangerine with no resolution. Customer service is absolutely no help as nobody is ever able to do anything. How can this even happen??

Kyle says:

That’s a sad story Lisa. I hope by posting your comment here Tangerine will recognize that this is a problem. Did you try tweeting at them just out of curiosity?

chamekke says:


Thanks for asking! High-level explanation: one advantage to a JWROS account is that when one account holder dies, the other has (= continues to have) ongoing access to that account, including the right to withdraw funds any time they like. The account isn’t frozen (as a sole individual’s account would be), it does not have to pass through the estate or go through probate. They are now the sole account holder, and they can dispose of the funds as they like. If your spouse is the other person on the account (my situation), you very much want them to continue to have immediate access to the funds in the event of your death.

Of course, the catch is that JWROS relies on trust. You expect the other person to be honourable enough not to pull out all the funds on you and flee to Brazil 😉

Last I heard, most if not all of the online banks didn’t offer JWROS accounts, so I’ve been reluctant to follow up further, but it sounds like it’s time, given how pathetic the interest on “high interest” savings accounts is at the big banks.

Kyle says:

Ah, this makes sense chamekke – thanks for the info! So it’s not the tax advantage, but simple practicality. Have you tried negotiating this feature into an account? I don’t see why that would be impossible.

Kate says:

I’m adding the date here ’cause it’s tough to know whether advice/info people are posting is current — (Dec 2/16) — we’ve been with PC Financial for years now and they are great. No complaints. The only fees I think we ever pay are Interac e-transfers and those are pretty standard. We use the accounts for in and out funds so interest rates don’t really matter. Great for a basic chequing acct to pay the bills!

Kyle says:

Thanks for the update Kate!

chamekke says:

I would love to know which, if any, of Canada’s online banks offer JWROS accounts – joint with right of survivorship. Is this something you looked at? Are you aware of anyone who tracks this?

My understanding is that JWROS is pretty rare in the online banking world. Unfortunately the banks’ sites don’t always mention whether this is available. For my husband and me, this would be a precondition to considering ANY online bank.

P.S. I like this site, but as someone above said, it’s hard to know how reliable the information is when the articles are undated – even including the comments to them. (FWIW, this comment is being posted on 1-Dec-2016.)

Kyle says:

Hello Chamekke – I didn’t come across this feature, but couldn’t you simply just list how you want your assets disposed of in your will? Tax-wise it shouldn’t make a difference as far as I’m aware? The problem with putting dates on anything is that no one will read anything more than a month old – even though the information is almost always relevant. Plus, we update these articles on an ongoing basis.

Little Al says:

“they are going to be charging a fee to transfer funds out of your account with them of $45.”

Chad, this is for transfers TO ANOTHER BANK.

As to the dropping interest rates since ING have become Tangerine – rates have been dropping all over Canada.

Jiny says:

I agree with a lot of the commenters here. Tangerine has good rates compare to my primary bank, TD. For TD I have to keep a minimum in my account to be eligible for a good credit card. The Tangerine credit card is pretty sweet, and it has no strings attached. The only downside about Tangerine is that their customer service needs improvement. It’s nearly impossible to speak to a real person. I have tried calling them a few times. They put you on hold and you have the option of getting a call-back, which is nice. But the thing is they hung up as soon as you pick up the phone. It happened more than once and I think the call center did it on purpose in order to meet some quota. It’s immensely frustrating. For this reason I stick with TD for dependability.

8675309 says:

Ive never had a problem with TD on the credit side of things(must be because I was a CT customer). I had gotten tired with their games with minimum balance fee rebate which recently they killed off value chequing account & replaced with the minimum account. If it wasn’t for the fact they rebate it for rdsp account holders(which tdi iself has a fee usually if it holds more than $15k) & had never bought into the government controlled pyramid sceme that is rdsp I wouldve left

Sophia says:

I hope Tangerine, gets the rewards program that Scotia Bank has with the Scene points. I will be more likely to use my Tangerine account.

8675309 says:

I here that it can be used at cineplex on Tuesdays

harrish says:

I had sears master card since many years. Recently I received an mail that Scotia is going to close my account with no reason. When I called to their customer care, service was so bad that they did not even listen to me. This happened multiple times when I received bad service from banks in Canada. Banks have monopoly and government is not able to do anything, they simply suck blood out of common people. I would recommend anyone not to go to SCOTIA. BAD BANK.

8675309 says:

The same could be said for cibc which has imperial in its name hint hint

Syl says:

I would suggest recording your conversations with Tangerine: could not communicate to get something written down, was only advise to call… It was to get the end date of my mortgage (my lawyer got different dates), and over the phone with Tangerine, was advised to pay out before my due date, which I informed my lawyer with the same info. Tangerine reviewed the call, but only said that both they and I did not do mistake and still charging me: was left to pay a few days 2 mortgages… Less than 50$ but Tangerine insisted charging me…. ING was much better than Tangerine for service satisfactory, it is definitely an hassle to deal with it, and if you do, as previously, I would recommend recording your calls. For mortgages, rates offered and reliable info, Tangerine is no more worth it!

Karin says:

I am closing my accounts with them as well. The hold on my own transferred money stuck in cyberspace for days is one of the reasons. They even put a fancy hold on your savings account if you transfer more than 5000 dollar. Applied for a creditcard after all these years of banking with them but together with an excellent credit score they didn’t think paying your bills on time and never having issues with insufficient funds would be good enough to carry their precious card. Being Dutch, I loved ING. Gave Tangerine a chance although I was disappointed by the takeover. I have PC for daily stuff and Credit Union account for excellent mortgage and that “personal touch” service. I am good . Bye Tangerine

dale says:

I was a long time ING customer, and shot time Tangerine customer. rather than give me the posted rate on a TFSA {2%}, The money was all ready in the account. Tangerine chose to close all accounts. Terable management at Tangerine and Scotia Bank.

Pascal says:

It is unfortunate but Tangerine is kind of a BIG SCAM… It says taht it is the 21st Century bank.. OK, I’ve got their mortgage and did a bank payment change… guess what! After almost 4 weeks… they are still taking the money from my OLD account. I’ve noticed them multiple times.. but they seems NOT to CARE!

So 21st century bank… Hummm.. I don’t think so! I’m just looking for an EXIT strategy now. And I wouldn’t recommend this institution for serious people that are LOOKING for responsiveness when managing their money, mortgage or Portfolio!

Cass says:

Tangerine is a horrible bank.

The biggest problem we have had with them (besides something similar to what Jolene experienced, but they released the hold on my whole account after calling them) is the fact that they hold ALL transfers (done through Tangerine online or through the Scotiabank ATM) for 5 business days. That’s well after my other bank account see the money being transferred, so I can’t quite figure out why or how they are allowed to do this. I am waiting for money to transfer for the down payment on a house (because I used their website like a moron) and now have to wait more than a week for the transfer as we just had the long weekend. They have told me on the phone they aren’t lifting the holds, and didn’t actually answer we I asked about getting the amount held reduced. I believe I read anything over a certain amount may be held, but I have transferred/ deposited varying amounts and they all seem to be held for a ridiculous amount of time (especially for an ‘online bank’ you’d expect them to be more ‘instant’ than 5 business days ?! I can mail a cheque quicker than that, even with the Canada Post strike!

Jolene says:

Do you like being robbed? Then tangerine is a great option. Because they’re lying hypocrits, they’ll completely shut down YOUR access to your card, and online banking, and withdrawal for absolutely NO reason whatsoever, and then they will give you a ‘number’ to call and leave a voice mail with because they dont care about the fact that your bills are coming out and now you’ll be in arrears because young kids and little old ladies might be frikkin crimimials. I knew i should have switched banks when they switched to tangerine. I used to LOVE every part of banking with ING. Now even scotia bank will be lucky if i walk on the same sidewalk as them! What a traumatizing situation. Having money and being unable to pay your bills because your bank robbed you ( mind you, the snarky manager made sure to make it clear, its because they can, and itll still be days). And it wasnt just the deposit i couldnt get to (which would have been understandable) it was the ENTIRE account. My savings account. With the majority of my cashflow in there. No money for 8 days now!!!! Sickening. Would absolutely not recommend!!

BerylB says:

Search “ripoff report Tangerine Bank”

Basically Tangerine is legally required to disburse the property (money) of a deceased client to the named beneficiary. But avoids doing so because the beneficiary must first provide proof of claim which they can’t do because Tangerine doesn’t inform them that they are a beneficiary nor provides them with the claim form to submit.

Conceivably Tangerine has kept millions, if not billions, that was rightfully owed to beneficiaries.

shah says:

hi, do not trust tangerine at all, I have four account with tangerine over 10 years. recently i figure out the payment from your account to the credit card, dose not go through on time, or nerve goes. tangerine Never give your money back until to called so many time and speak with so money supervisor they have.

Jane says:

I love Tangerine! Saved me hundreds of dollars by NOT charging monthly fees (right BMO?) AND paying interest on my money even in Chequing account! Not to mention I got free cheques and free debit transactions… and a $50 bonus for joining by being referred by a friend. So far, I LOVE’EM!

John says:

I, for one like Tangerine’s service despite some of the reviews on here. I signed up a little after they changed their name, because my previous bank was ripping me off with monthly fees. For someone like me, who only uses it for simple transactions and doesn’t really care about the interest rates it’s nearly perfect.

Since I signed up for the money back credit card in December, I’ve gotten around $60 deposited into my savings account. That’s much better a return than what I’d get using one of those dumb airmiles cards, which for someone like me would amount to maybe $10-20 worth of cash miles over the same period.

I’ve only had 1 problem using the service, which was of my own mistake. I accidentally paid the wrong bill. So I called up their phone support, waited 10 minutes or so, explained what happened and got the problem fixed. I’m sure others have waited more or less to speak to someone, or had more complicated problems; realise though that getting angry at some guy or gal doing phone support ain’t going to help anyone. It’s a rough and exhausting job answering hundreds of calls a day, been there done that years ago. Be patient with the agent on the other line and you’ll probably have a better experience than if you call in foaming from the mouth.

The pros:
– It’s free, can’t argue with that
– Website is mostly well laid out and simple to use for the most part
– Website has never had any major unplanned outage (that I know of)
– The phone app is simple and easy to use for quickly checking my balance/depositing cheques

The neutrals:
– Phone support: there’s just too many factors here so everyone is going to have a different experience. Mine was good, others had bad experiences. Working in a call centre is a tough job and even the best ones can’t keep everyone happy.
– No physical branches. If you’re the kind of person that actually needs to be able to deal with your bank in person, Tangerine is not for you. For someone like me who never uses them, it’s a moot point.

The cons:
– Some things on the website are difficult to navigate to, for example: Editing an existing Automatic Savings Program (ASP). To get there you have to click on your savings account, under My savings goal, click on “view my savings goal”, scroll down to the bottom of the next page, click on Set up an ASP (reads like you would be creating a new one) which then takes you to that page. Could they not have just put a button under your savings account called “Edit Existing ASP”? This is web-design 101, don’t make things hidden and not obvious how to get to.

All in all, for an everyday banking service it’s a good choice for someone with basic banking needs. I’ve dealt with slimy major banks before, always trying to find a way to nickel and dime you with sneaking in higher fees and hoping you don’t notice. I have not noticed any of that kind of behaviour with Tangerine since I’ve used them, which is quite refreshing. As long as Tangerine keeps up the level of service I have personally experienced while using them for my daily banking, I’ll be using them for quite a lot more years.

Kyle says:

Thanks for a look at the otherside of the coin John. It appears Tangerine is going through some growing pains, but still offer a better option than most places?

Cam says:

I’ve been a client with ING since 2000. I was part of their initial chequeing account and credit card launch (2010 and 2015). I’ve never had a problem with them. Not once. I’ve used my debit card in the USA, Italy, and UK with no issues. I’ve never had a problem with their customer service or online services.
With regards to their old “OOOPPS” protection. It was a service that didn’t chard you a fee but you couldn’t use your account after you went into a negative balance, and it was only max $250 in the red. I like the option of the overdraft even with the fee and interest rate because you can still use your account. I just try and watch my balance.

Overall, no complaints. Even if I did. It beats paying a monthly fee. Since I’ve had the chequeing account I’ve saved over $600 in fees. Not bad.

Mark says:

I’m not sure when you used their debits cards at at store in the USA last, but they haven’t worked since they buyout! I called them up and asked after the first few times they stopped working. The only places they do work is with the Global ATM Alliance network . http://www.scotiabank.com/ca/en/0,,8093,00.html
Their client card will not work at debit machines in any stores in the USA or for that matter anywhere in the world, only the Bank of America ATMs in the US. What a lousy way to shop, run to the ABM machine, if you can find one, then go shop with a pocketful of cash!! wooohooo!

Mark says:

Right from the start Tangerine has changed how their client cards have worked in the USA for debit purchases.

Three words…They don’t work!! The end!

Sandra says:

No do not use Tangerine they suck and have awful service!

LR says:

A couple of months ago I signed up for their new Tangerine MasterCard. Love it!! No fee, 1% cash back on EVERYTHING (right from the first dollar spent), plus an additional 1% back on your choice of three spending categories (I chose groceries, gas, and recurring bills). By paying the balance off in full each month, the money back is free cash in the bank, baby!! Ditched my old “money back” credit card with another bank which didn’t pay nearly as much.

Kyle says:

Glad to hear a positive review for Tangerine’s card LR!


Beware got my card stolen and they authorized 15000 in empty envolope deposits and withdrawls on my account without notifying me and this took 3 days realised card stolen and that they froze my account now sent me to collections saying I owe them as They cannot proove it is not me so basicly you are guilty unless you have a hard proof that it is impossible that it is you. First of a ll why was I not flagged about this and what kind of bank lets these go unoticed without blocking account and or contacting me as wspeacially this was a new account . Now been fighting with them back and fortth security department always answering machine they never call back eternal wait on the phone when you call and then the go on on how they want to make your dollar go the distance and how much they give b ack to their cx if they are giving away so much and have no hidden fees how is it even possible for them to make 500 illion profit last quarter alone…. I AM NOW FIGHTING FOR MY REPUTATIONM MY NAME I AM ON SICK LEAVE DUE TO STRESS AND MOST OF IT IS TANGERINES DOING they are crooks .

BankScamWatcher says:

I was an ING Direct customer, then “grandfathered” as Tangerine. Now as Tangerine, the call center wait time is slow as hell. When I call Tangerine’s call center with any problem-and there has been more than one, of their making…like with “THE CHECK-IMAGING” feature, I get left on hold at least 20 minutes, sometimes longer. All that while, I’m irritated to hell as I must listen to a recorded voice that says “your time is important to us…”
Really Tangerine? Let’s do the math, 20 minutes X 3 wait times = One hour. Your fat-headed management does NOT think I am worth more than $15/hour. There’s an insult I feel right out off the bat.
Thanks, all sarcasm fully intended. I doubt I can trust that electronic payments from Tangerine would be made to Virgin Mobile on time to avoid late fees incurred if they take 2-3 business days to be action. I am afraid to try.
I give both Tangerine and TD Canada an “F” in this regard. I believe that they share metadata of a person’s cell phone company without customer consent.
For these reasons, I think all banks should be sued, and relevant fees reversed to their respective customers.
This is the year 2016. Fiber optic cables DON’T CARE whether a payments come from a debit or credit card account.
It’s time the banks stop selling that lie.

Norman Archer says:

Having been a long-time President’s Choice client, I decided to give Tangerine a try to see how well it compared. Initially, I had no problem. As a physically handicapped person, I make use of the cell phone deposit system. Occasionally, the image is not clear enough and I get an immediate note to re-submit which is no problem. My last deposit was accepted and I received an email to confirm that the amount was in my account. My online balance showed this too. I immediately used some of the funds. Next day, I received an email to say that the image was not clear enough and the full amount of the cheque was deducted from my balance. I was now in arrears and a penalty of $25 was imposed. It is transparently clear what is happening – it is a quick and easy way for Bank to make an “error”then charge me for its mistake and so make money at my expense. So this is a warning – stay away from Tangerine! They are not to be trusted. Use Presidents’s Choice. I have not had a problem in 15 years!

Kyle says:

That is really crazy Norman. Have you called customer service and told them what happened?

bruce says:

I have followed up on my threat to leave Tangerine. To avoid them dragging their feet and charging a fee, I transferred my TFSA to my savings account, then transferred it over to Oaken where the interest rates are much better. By doing it in December I can reinvest in a TFSA in January with no penalty. There were a couple of trip ropes however. My first attempt to transfer was blocked as they said I exceeded the transfer limit. To find out the limit I had to call which meant a wait of over 20 minutes for an answer. The limit is $25,000.

norm says:

3. when you call in it can take almost an hour to do a transaction.

4. It has gone from a minute to do a transaction to longer and longer times asking dozens of questions then admitting their system is not working properly.
An example: asking me to verify my account because they claim IT IS FIRST TIME I AM CALLING and I have been client for over 10 years. They claim it is my first large transaction and I read them the dates where I do large transactions almost every month or two.


Sara says:

I’m incredibly disappointed with Tangerine. In fact, I am in the process of transferring all my funds to a credit union. I was a long-time customer with ING Direct, opening a savings account and TFS account. Until Scotiabank bought ING Group and rebranded to Tangerine, I had no qualms with the service. Tangerine, on the other hand? Horrible. They put unreasonable holds on my money when I do an EFT deposit to a linked external account. The call centre has hung up on me after waiting 20mins on hold…twice. Their mobile app consistently crashes. And, their interest rates for savings accounts are much lower than what I enjoyed with ING.
I would also highly recommend staying as far away from Scotiabank as possible (and therefore Tangerine), especially for mortgages. They are notorious for starting foreclosures if you do as much as miss one payment. My friend is experiencing this right now. She has the money in her account, and Scotiabank has refused her money. Her farm and land is now in foreclosure and she has been fighting this for months. You can read all the details here: https://www.change.org/p/donna-simonsen-scotiabank-office-of-the-president-at-416-933-1700-or-877-700-0043-scotiabank-is-refusing-to-take-money

Kyle says:

That’s valuable experience for others to learn from Sara. Thanks for sharing! Sad to see though…

Norm says:

They have become next to unuseable for larger transactions.

1. they limit online withdrawls to $25,000
2. If you need to do a larger withdrawl you must call in

Rob says:

Be aware that Tangerine is NOT what ING was in terms of customer service. The website is so so, mind you not bad for online payments. But long long wait times if you ever have to call in. I’m talking over 30 minutes folks, just so you know. If you really want savings of this type of banking, consider it but look to see if there is an alternative available in your province before signing to this once good company under the ING brand. The sale should never have been allowed in the first place as it has stifled competition in banking in Canada.

Scott says:

I would recommended avoid Tangerine if possible. I recently had a very bad experiences with them. I used online banking to change my home address which my wife and I just moved in. Tangerine, at no warning at all, blocked our online banking access because they are not able to verify my address through a third party service (namely TransUnion). This is unacceptable because we just moved in, it is expected the credit service doesn’t have our latest address yet..but does it make them right to block access completely? Now, I can’t access any of my money in Tangerine. There is no physic branch so I can’t prove myself with my own address. OMG…..! Its a dead loop!!!

AVOID Tangerine.. You can’t image when you running into those situations and without physic branch, how painful it is to deal with them on line or on the phone…

Lindon Harris says:

ING Direct – great while it lasted but with everything else in life, all good things must come to an end. Since being taken over by Scotiabank, there has been subtle and not so subtle changes. The latest change is with overdraft protection. I only ended up being overdrawn once with ING when a preauthorized debit for an insurance company took money out despite the policy not having been renewed. Two days after when I first noticed, I immediately transferred money into the chequing account to nullify the overdraft; no fees/penalties, etc. and I loved ING. This week I kept getting emails about forthcoming overdraft changes with bits of information at a time until finally, the kicker. Yes Penalties and Overdraft Fees have arrived at Tangerine making it appear exactly like a big Canadian bank at its best; gouging the consumer at every opportunity in the name of profit. To date, there has not been a single change for the better benefit of the consumer since Tangerine/Scotiabank has taken over. I have a US account and can’t believe how consumer friendly American banks are versus Canadian banks.

Kyle says:

I got those too Lindon… Have to say it smelled very “big bank-ish” to me.

Aman Birgi says:

Just joined Tangerine a couple months ago and so far it’s great. No monthly fees, very easy to use, transfer money, link external accounts, and deposit cheques via their app + the camera on your smartphone. I just graduated university so I joined to get away from RBC’s pesky monthly fees as RBC has switched to a fee-based account from a previously free student account. Smart move for recent graduates. $50 bonus program going on right now if you signup and deposit a minimum of $100 into the account.

Don says:

The Scotiabank takeover has made ATM service worse. The Scotiabank machines are hard to find and often poorly serviced (ie no envelopes). The machines can’t show a balance and will not let you pay bills that you have set to pay out with Tangerine.
The Exchange network was far superior with most credit unions (large and small), HSBC and National Bank part of the system. You could balances on the Exchange network and denominations other than twenties at HSBC machines. And Scotiabank must have peed off Shell as Shell gave the heave to Scotiabank machines. It was pretty useless anyhow since most Shell kiosks were locked at 10 pm anyhow.
Sunday was a case in point with how useless Scotiabank is. First stop with two machines. One out of service and the other out of cash. A second stop had the Scotiabank machine locked up behind locked doors in a mall. Third stop, yippee cash but if you wanted to make a deposit, too bad!!! Out of envelopes.

Ann says:

Yes!! I received $120.00 to have my direct deposit switched there and $50.00 for using an Orange key from a friend for referral. What

Leigh Davies says:

We’ve been customers of ING and subsequently Tangerine for many years. I had my first experience with a snarky Tangerine customer service rep today. When I explained to her supervisor that I didn’t like being talked down to in a sarcastic tone, she apologized, but then she concluded our conversation with a smirk.
Time to change online banks!

Leigh Davies says:

I also should add that money requested by electronic funds transfer (EFT) from RBC by Tangerine on May 30th for our Tangerine savings account still has a hold on it today, June 6th. A major criticism of Tangerine is that they promise to move money into or out of your account using EFTs in two business days. It’s been five and counting for us. As I said earlier, we have had a long relationship with ING and then Tangerine. Service with Tangerine is not satisfactory. I will be investigating alternate online banking and credit unions, and withdrawing all our funds from Tangerine.

Leigh Davies says:

While we have filed a formal complaint with Tangerine, and will be filing a Better Business Bureau complaint, we have decided to sever our relationship with Tangerine. They are worse than the big banks because they promise 1 or 2 day electronic funds transfers to and from your other bank, but actually hold the money far longer. If I had a checking account, these 5 to 8 day “everyone is a potential criminal” holds would not allow me to promptly pay my bills. I also note that they are implementing fees for some services, and this is a complete contradiction to the no-fee policy they promised to continue from ING.
We have cleared all our accounts out of Tangerine today. Our advice is to stay clear of Tangerine, they are a big bank pretending to be a no-fee online institution.

Kyle says:

Ouch… Thanks for the update Leigh.



Andy says:

Was an early/beta ING customer. Since Tangerine/Scotia, service quality had degraded considerably. I’ve held large sums and always been a good customer, but due to a misspelling on a cheque name that tangerine decided to reverse after allowing to be deposited, and wasting over 45 minutes with a snarky customer service rep and then 10 with an even worse supervisor, I vowed to close all of my accounts with them. I have never been spoken to that way by any bank – sounds like they hired thugs from a collection agency, anyways, never again. Back to brick and mortar and real people for me thanks. A good manager would have resolved this in 5 seconds. Tangerine is awful.

Vincent says:

It is now 4/24/2015 and the changes to ING seems to be getting worse for their customer service. HSBC and National Bank ATM machines are no longer available. They were convenient for me a long time. Granted ScotiaBank ATM are now available but not the ones in Shell Gas station (for reason I do not know). I had to call in twice because my account has been locked out and the reps on the phone doesn’t seem to care to keep my business as the reps before. I am looking for an alternative, if anyone has one.

Kyle says:

Have you tried PC Financial at all Vincent? I’d be interested in a comparison for sure.

Spooples says:

That ING had no ATM presence wasn’t true at all. We could use any ATM on the Exchange network. So any credit union, HSBC, Vanc City machines worked. There were far more options than there is now. I found out the hard way that it was changed when I moved to a small town with no Scotia Bank. I was no longer able to deposit pay cheques ANYWHERE without driving three hours to Calgary. I had to open a local credit union account. I’m not keen on this buy out!

Maurice Sabourin says:

I did a cash in envelope deposit at a Bank of Nova Scotia

Kyle says:

Brutal… Sounds like they still have some kinks to work out.

Maurice Sabourin says:

Don’t know if it is all the bad reviews i wrote but they did pay 3 days ago without a note.

Kyle says:

Good to know.

Jaimee says:

Horrible experience with Tangerine. I loved this bank when it was ING. It’s not the same. I was lied to by one of their agents leading to believe that because I referred 3 friends I will receive 100$ in 30 days. The agent even documented the file stating such! All they did was give me 25$ as a compensation… how sad. I spoke so highly for this company and only had good things to say. Now I want to cancel and tell the people I referred to cancel too. I can’t believe they would not own up to their own mistake. The supervisor even stated as a customer you are right. Well where’s my money????? Pathetic. Don’t waste your time with this bank. They changed.

Kyle says:

Could it be just one unknowledgable employee you dealt with Jaimee?

Ford Snow says:

Have tax free savings account all cash. Want to change to other forms of investment with-in this tax free account that gives a higher return. What do you suggest? Origial was ING.

Kyle says:

I won’t say what I recommend for anyone specifically without knowing their full financial situation Ford, but I will say I personally use Questrade’s TFSA.

Bruce says:

I join the throngs of people saying Tangerine has gradually migrated to rates and a philosophy akin to the big banks.
Here are a couple of examples.
Rates for savings deposits is now 1.3% where I get 1.8% at Oaken.
I used to be able to convert from $CAN to $US for a 1.5% commission now it is 2.5%, the same as the big banks.
As mentioned by others, they are now charging a fee to transfer funds out of the TFSA.
Good bye Tangerine.

Kyle says:

Unfortunately it appears the evidence is not good…

Dana says:

I use it strictly for my TFSA and daily banking. I was sick and tired of my bank charging me a fee to have unlimited access to MY money. And if that wasn’t bad enough the rates just kept rising and rising. I had had enough. As a young professional, Tangerine is perfect for me. I never used an ABM or the teller in the first place (I’m a huge online banker) and with their “cheque-in” feature it ensured I never did have to go to the bank. To date I have never had an issue with them. I welcomed the change to Scotia because for me it was the opposite, I had to drive out of my town to access an ABM on The Exchange Network. I have a Scotia right around the corner so it’s been insanely convenient for me. For people who don’t need to do a lot of complicated banking like seeing a teller or withdrawing large amounts (I also almost never carry cash on me) it’s a great option. However, with that said there have been 2 times where I needed to draw large sums and had to split it up across a few days because I COULDN’T go to a teller. That kind of sucked but they were also not normal transactions for me that would happen regularly. Once my life gets a little more complicated with a mortgage, kids, RRSP’s, RRSP’s etc. I will probably switch to somewhere else so all my banking is in one place.

Rob says:

I found the sign-up process to be very disjointed and confusing, with the FAQ instructions not matching the actual procedures now in place. Nevertheless, now that I have both a chequing and savings account open, things seem okay so far. The accounts are still relatively new, though, so time will tell.

One question about the ATMs: can I *only* use Scotiabank ATMs or is it like my RBC bank card where I can use any ATM, but using an ATM from another company costs extra?

Rob says:

I just got the actual card and the letter that came with it answered the question that doesn’t seem to be anywhere on the site itself:

Yes, as you’d expect, the Tangerine card will work with all major ATMs, not just the Scotiabank network.

Donald says:

Slowly but surely Tangerine is taking away some of the reasons people banked/ saved with them in the first place.

As mentioned above on Jan 19th they introduced the transfer fee of
$ 45 for registered accounts.

Savers who pay attention will have noticed that in July 2014 they changed all their savings accounts to “non cashable” in other words
once you put it in for a certain term it is locked in. Prior to that date their savings accounts were cashable (at a reduced interest rate) which really gave you an edge in case rates were to skyrocket or you needed to get to your money sooner for an emergency.

And today Jan 26 2015, I noticed that after the bank of Canada lowered their rates by . 25 % Tangerine lowered their rate for 5 year fixed terms from 2.55 % down to 1.80 % that’s .75 % !!!
My credit union now gives me a better rate than Tangerine!!

Give it some more time and you’ll realize that Scotia only bought ING in order to eliminate a competitor

Kyle says:

For the sake of Canada’s already limited competition I hope not!

Magdalena O! says:

The transfer rate is for TFSAs between financial institutions. Scotiabank has one of about $50 and so does BMO. I assume others do to but I haven’t checked.

I assume that to withdraw that money in cash is free, no?

I wanted to start investing with Tangerine but I already have a Scotia, so I am uncertain I should. Although the Tangerine MERs are very competitive. I wish I was ready to start investing without a bank-mediated portfolio.

Kyle says:

What stopping you Magdalena?

Tanya says:

I hate scotia bank I hope they close I have been with the one in Orillia for sometime and they cash my customers chqs then holds them for 20 days even when the money has been taken out. They charge extra money for nothing and to send money is ridicules cause you can only send 3000.00 a month like how do you run a business and pay employes through the bank/internet when I have to pay my employees more then I can withdraw from the bank…..STUPID…. I will be leaving Scotia Bank, love the scene points but hate the bank!!!!!

Chad says:

It’s strange that neither this article or the comments have any dates for me to figure out how stale it is, but here’s the latest update as of January 2015:

As of January 19th (according to their correspondence with me, though their website already includes the fine print) they are going to be charging a fee to transfer funds out of your account with them of $45.

It doesn’t take a savings-savvy person to realize that interest takes loads of time to accrue. If you are the type to transfer out portions of savings when you need it (rainy days do happen), that $45 each time often eats a _humongous_ portion of what you’ve saved over the course of even years.

Their interest rates have also dropped substantially since it became Tangerine. 1.75% was common before, with special promotions bumping it as high as 2% in some cases. Now the best I see there is 1.3% which is below even the average my local financial institution offers.

As much as they say that nothing will change, and that nothing has changed… it’s slowly seeming more and more like a regular old bank that wants to take more than they give. There’s no point to saving there if it’s going to cost me more than I’ve earned to get the savings out.

Brian So says:

It seems like the $45 fee is for transfer of registered accounts only, and not normal savings or chequing accounts.

See fine print at the bottom of this page:

Lesson being, if you want to open a registered savings account, do it elsewhere.

Magdalena O! says:

That fee is becoming a standard to move money from TFSAs between institutions. At least I know Scotia charges $50 or so. I also saw BMO does it. I’m assuming simply to withdraw the money into cash is free, no?

I am with Scotia now, and wanted to start investing with Tangerine, but since Scotia bought it I am nervous, like is it even worth it? Although their mutual fund MERs are low, and i’m a novice so I don’t feel ready (?) to start investing without a bank-mediate portfolio.

Kyle says:

If you’re talking about investing options there is a big difference between the mutual funds that Scotia offers and the turn key portfolios that Tangerine offers.

Magdalena O! says:

Sorry, I thought I lost my comment so I posted twice! What do you mean there’s a big difference between Tangerine and Scotia in their mutual funds? What is a “turn key portfolio”?

Kyle says:

Check out this page to learn about Tangerine’s turnkey portfolios Magdalena. It’s basically a super quick way to quickly diversify your investment dollar into a variety of low-cost index investments. It costs a bit more than doing your own index investing through a discount broker, but it’s miles ahead of any big bank mutual fund.

Claudia says:

I’ve been banking with ING/Tangerine since 2005-ish. I had an RBC leo account from the age of 2 or 3 and on my 18th birthday without warning I found a massive withdrawal for service charges to switch me over to a regular adult account. Needless to say, that I closed that account and took my money elsewhere. I opened a PC financial account later that week and it was great- at first. I was a responsible banker, no funny business, no overdraft- EVER. But even after 2 years of great banking habits, they refused to raise my withdrawal limit over the $100 before the 5-7 business day hold on cheques (of ANY denomination) and I had a maximum $500 withdrawal limit daily. Period. Kinda hard when rent was $800. Plus PC financial would never make ANY exceptions when I called in emergencies. SO I ditched PC financial and went to CIBC.. Same old bull… only difference was that instead of paying a yearly fee I paid a lot for cheques, debit or atm uses were limited… and their customer service is shoddy. SO in 2005, I finally switched to ING. No fees, free cheques and customer service that was willing to help. One year after opening my account, I was hospitalized and they kindly released extra money for me to buy medication as it coincided with the same day rent was due. AWESOME! a few weeks after that, I was notified that my withdrawal limit after cheque deposit was raised to $500. I never even asked, but thanks! It really did help. By 2009 I was sent another notification that due to my excellent banking history, and as a valued customer, my limit was raised again. Somewhere along the line, I made yet another call to them because I needed a huge rent deposit/first month withdrawal and the customer service rep said, ‘no worries, you are at our highest withdrawal limit of $5000!’- again, something I never asked them to do, but it’s something you can earn by being a responsible spender/banker.

Last month I earned over $11 in interest in my savings account alone (really, I don’t have THAT much money in there, but Tangerine was running a promotion of some sort).. I have yet to find a prospective user to share my orange key with, but the idea of the BANK giving away money for free to two people, one for setting up a new account and the other for just sharing their information, well….

One last thing. Tangerine may have a fruity name and a bright orange card, but I’ll say this; when I travel to South Africa or even Europe, I can usually find some national bank that lets me use my card without fee. I usually call Tangerine first to say where I’m going, then I have no issues. World banking made easy and cheap! I’ll probably switch to a new bank when and only when the apocalypse hits.

Kyle says:

Thanks for the update Claudia. Interesting travelling notes.

Lilit says:

Nice to know that the withdrawal limits for newly deposited cheques is indeed going to increase over time. I just recently opened an account with them and the $100 released from each cheque is pain, especially because I get paid my salary by cheque, and only once a month, so it’s a hefty cheque and it’s annoying to wait a week to have access to that money. I used to bank with RBC and after 10 years with them, they only release $1500 from each deposit, and they say it’s the highest amount they will ever go.

With RBC though if I have a particularly large cheque (like from selling a car), I can come into a branch and maybe sweet talk them into not placing any holds on it. I wonder if that would work with a Tangerine cafe. Either way, there are already many things I like about Tangerine better, and the bright orange card is totally cool with me 😉

David says:

Tangerine formerly INg does indeed suck. Very hard to deal with and claim laws exist when they do not and they want you to close account in order to deal with the account.

RATING this bank below ZERO.


Scout says:

And credit lines are being discontinued. 🙁

Kyle says:

I couldn’t find this anywhere Scout, mind citing a source?

brandy says:

Frankly tangerine is behaving like a bananna if you get my drift!

Kyle says:

At least your not comparing oranges to apples 😉

brandy says:

I’m very upset. I’ve been with Tangerine before the brand name changed. It’s been over a year that ive been with their knowledge and acceptance using my stage/brand without issue until I started using their mobile app. Yesterday after making a deposit using their app I was informed with my now signed cheque the they will no longer accept it or allow it to be re-deposited This is an instant nightmare for me. No warning, no time to prepare and to not even let me deposit my signed cheque! Tangerine has virtually stopped me from banking at tangerine!

Kyle says:

Unfortunately you’re not the first person we’ve now heard from that has had this type of experience Brandy. Looks like the folks behind orange have some work to do.

Dave says:

Here’s something you savers may be interested in. I have had ING bank for many years and I also deal with PC. I recently was making a large transfer of money from Tangerine to my PC account. Just before I finalized the transaction, on the last screen, a notice came up asking me if I wanted to instead, put the money into a Tangerine 1 year GIC at 2%, rather than transfer it out. 2%????? I don’t see anywhere on their site where they offer 2% on a 1 year GIC!!! It seems if you try to move money from them to another financial institution, they CAN offer you a better interest rate. Kind of sneaky, isn’t it. There is a maximun limit that you can transfer – each day with Tangerine so check that out first. I don’t know if it’s a one time offer only or if you can do it each day subject to your daily maximum transfer limit. i wish I knew about this sooner. Dave

Kyle says:

Thanks for the sweet tip Dave!

Eric says:

Hey Dave, I discovered the same thing! (May 19, 2015) I just opened and Oaken account because their rates are so much better than everybody else, so I was planning to tranfer some of my money. My daily transfer limit at Tangerine is $50K so I entered that amount. Then, as you say, I got a screen that offered me 2% if I kept the money at Tangerine and put it in a 1-year GIC (although it’s non-cashable). When you click the button to accept the offer, you can then enter any amount you want for the GIC (you’re not limited to the amount you initially wanted to transfer). So all you have to do is “pretended” you want to transfer your money out to trigger the promo rate offer. Oaken’s 1-year rate is 1.95% right now so I just decided to leave it at Tangerine for since I was able to get 2%. Not sure if this is a new thing or if they’ll keep it going, adjusting the rate in the future.

Kyle says:

Very interesting…

Regan Fraser says:

Like you, I see the analogy of CIBC: PC Financial as Scotiabank: Tangerine. And it seems to be the only useful one of note on my urban landscape. In that you hold/held sums of money great enough to effect a 2% Interest rate payable by Tangerine ONLY if you planned to transfer it from Tangerine into PC Financial – yet with sneaky Tangerine Bank website software-seems significant information. As a presently low-income Artist on the rise, that could prove useful to me in future. Thank you!

laura says:

I was never put on hold when it was ING – not once. Now that Scotia Bank has taken over the call wait times are your typical nightmare.

Ash says:

We moved our joint account to Tangerine recently and it’s not going well. Our problem is with the actual cards, which are noticibly light/cheap feeling. Mine has twice locked up at our favourite grocery store and then won’t work anywhere. Tangerine says this isn’t common and that I then have to go use an ATM to unlock it. Obviously this isn’t convenient. My spouse’s card wouldn’t let him change the pin the sent, which you do at a Scotia ATM. I like the no-fee option, but I need to be able to actually access the account with a card.

Kyle says:

That is really weird Ash. Perhaps it’s hiccups with the cards first starting.

James says:

Tangerine Bank’s mortgage process is horrible. I had a variable rate mortgage with ING direct. Through a mortgage broker, I got a good rate. Now I purchased a new house. instead of go to a mortgage broker, I thought I could just deal directly with the bank since i am already their customer. First, I asked to continue the good rate i had to the new house, the rep refused to offer any better rate than the standard they have which is prime. They donot offer any advise or options to you. For example, they register the full value of the house as collateral for the mortgage even though you only borrow a small portion. They don’t tell me you can open a credit line with this arrangement right away, which would save me some interest payment on my bridge loan.

Despite the whole process started two months ago, the worst was that it took them several rounds to issue the right mortgage paper to me and to my lawyer. Then right at 4:50pm of the last business day before closuing, they issued an amendment with erronous rates. At this moment I am holding my breath waiting for them to send the correct mortgage commitment letter to my lawyer on the CLOSING day so that I can close my purchase.

They are also sloppy or sneaky, They didn’t tell me that they want to register the bridge loan as a mortgage on my existing house until they issue the paper to my lawyer, which is not standard practice by most tier 1 banks and will cost my more legal fees. I had to push them several times to get them to use the standard way other banks use in this situation.

The advise, avoid Tangerine Bank at all costs.

Kyle says:

I’m sorry you had a tough time with that James. Thanks for the feedback. I will say that I really bad experiences with a Big 6 bank when it came to mortgages as well. You know where I had a really pleasant experience? My local credit union! I can definitely empathize with your bank not coming through for you in a high stress situation like that. We’ll watch to see if this is a pattern with Tangerine.

nicole says:

I have recently opened a tangarine savings account and a tangarine chequing account, both did pay $50 on each account which was very nice but there are a few things I would like to mention… Lol… First off.. the referral program with the Orange key… It earns you $25 for each person that u refer.. so shame on u guy to the man listed above with your orange key listed there, if you are gong to explain the benefits also explain that part, you are pretty much just fishing and all accounts get the $50 whether they us an orange key or NOT.
Tangarine does have some great options and the phone app.. I have Android.. works amazingly well compared to my TD one, but the customer service over the phone does need some work… I give credit to them being honest and saying they are not sure,BUT would I mind holding while they find the correct info.. so while the wait time to speak to someone was LONG and the holds were many.. I have to say they did well. The initial savings rate I got was 2.5% and dropped to 1.3% but I was aware that it was a promo, and the chequing is really low.. .25% I think , but with no fees on the account you can feel like you are actually saving 10-15$ each month so it makes up for it.
The biggest problem I had is this… I went to deposit cash into my savings at a Scotia machine and it would not let me, Scotia couldn’t explain why and tangarine didn’t know either.. we figured it out as we went along so here it is… IF U HAVE A SAVINGS ACCOUNT PLEASE GET A CHEQUING TOO.. YOU NEED TO DEPOSIT INTO THE CHEQUING THEN TRANSFER INTO THE SAVINGS FROM ATMS. You can transfer from you outside bank or use the phone app to scan a cheque right into savings but if you want to atm cash in u need that crucial chequing account.
For the most part I think that tangarine is going to live up to its great expectations and I think it’s worth waiting to see just how they resolve the few issues they’ve got. All change brings hiccups…

KM says:

I agree the customer service has dropped big time. I use to be very proud of holding account with ING, now dealing with customer service of tangarine sometimes feels like you are talking to a non-professional, they would provide any BS explaination, hide behind process/procedures in order to full fill a simple request. Disappointed.

Dale Brown says:

Tangerine is very difficult to deal with – big comedown from ing. many long holds – thirty minute process on phone

JR says:

For those interested, I used an orange key when I signed up with Tangerine, and they gave me $50 for opening a savings account and then another $50 for opening a chequing account

sylvie says:

I am a client of Tangerine, and I bemoan the loss of ING. Since Scotia got its hands on ING, service has dropped consistently.

I wanted to comment about the ATM situation

Greg says:

I’ve found the exact same thing. I have been saving with ING for over 10 years and switched to their checking account as soon as it was offered. I never had a single problem with ING Bank of Canada, but I have had a few with Tangerine in just the past month and a half. These include worse customer service and numerous technical problems.

I just applied for a PC Financial account (checking and savings). At a glance they seem to offer everything that Tangerine does (right down to the app that you can use to deposit cheques) and their locations are more convenient to me.

Ernest Fudpucker says:

Couldn’t agree more!

Bill says:

I have noticed that over the past few months ING/Tangerine have been shaving 0.05%, 0.10% off their savings interest rates. They might think no one is noticing but I am.
I have also noticed that Meridian is getting a little competitive with investment interest rates. Makes no difference to me which building my cash is sitting in.
Time will tell.

Chad says:

Hi Kyle,

Just wanted to point out that you can use any existing “exchange network” ATM giving you access to thousands of ATM’s to use for free. I don’t know the exact number, but it’s actually pretty amazing how many when you know what to look for. There will be a welcome addition to be able to use Scotia’s network as well! an additional 3500! amazing.

There may be only a few actual ING machines, but many many more you can use for free.


Kyle says:

Good point Chad! Thanks for the tip.

Charles in Vancouver says:

In fact the only reason I have a secondary chequing account from ING is because it’s on the Exchange network and has no fees. My main bank is TD but I live on Commercial Drive in Vancouver where TD has no presence. My closest ATM is Vancity but they have no fee-free accounts. Hence I wanted a card I could use with Exchange network ATMs which are plentiful in this city.

– First I used Citizens Bank (by Vancity itself) to fulfill this role. They they announced their closure.
– Next I joined HSBC for their no-fee savings account. Their online banking is stuck in the 90’s, and now they have added a physical security device that is required to make transfers from external accounts. So I gave up on them and will be closing the account.
– Finally I went to my long-mothballed ING login and opened up a chequing account. Their Android app works pretty well so if I withdraw the last few dollars from my card I can initiate a new transfer right from my phone.

I strongly hope that they will continue to permit use of Exchange ATMs but I have a feeling they won’t. There is a Scotiabank at Commercial/Broadway at least, but it’s a longer walk from my place than the Vancity, and in the wrong direction from the restaurants I frequent.

mpars says:

They are removing the Exchange network access in Sept 2014. But there will be the Scotia network. No sense in keeping both I suppose.

Justin says:

The “Exchange Network” is good but when I looked up Winnipeg there were only 2 or 3 ATMs that are part of that network…In a city of 700,000. The Scotiabank network will be a big advantage here.

Sara says:

Hate to break it to you, but Tangerine is no longer a part of the Exchange Network. https://www.tangerine.ca/en/ways-to-bank/automated-banking-machines/index.html

Kyle says:

Thanks for the update Sara. It looks like they still have a pretty good network of ATM/AMBs available though hey?

Jordann says:

I was at the Tangerine launch event and it really seemed like the name of the game that day was proving that NOTHING is going to change. Based on the content of the actual event, I’d also bet that Scotiabank is using Tangerine to go after a much younger group of consumers – ones that might not be interested in Scotiabank’s product offerings.

For that reason, I think it makes sense for them to keep things separate and use the two banks to service two completely different customer segments. Hopefully anyway. I’m a big fan of ING Direct for it’s no-fee chequing and other products, but if things change, I won’t hesitate to switch.

Kyle says:

On the other hand, Ally could have been a nice part of RBC too right? I’m sure Scotia learned from that though.

Robb says:

Ally was different though because RBC was only after its auto loan division. Their deposits were just a drop in the bucket and not worth the trouble of keeping around.

ING, on the other hand, has a strong foothold in banking and deposits. Like Jordann said, they target a younger demographic and can access a clientele that likely prefers to bank online and avoid the “advisors”.

Robb says:

I think that Scotia and Tangerine will remain separate and distinct. Why bother with this whole charade if Scotia planned to do what RBC did to Ally? Doesn’t make a lot of sense.

Tangerine deposits strengthen Scotia’s balance sheet and I believe the online bank still has enough of a unique selling proposition to remain competitive and relevant going forward. The ATM integration is huge and a top-end cash back credit card would bolster that niche, which seems to have been left in the dust in the recent travel rewards card race.

Kyle says:

Great points Robb. Let’s hope for our sake as consumers that you’re right!

Brian So says:

I hope Scotiabank allows ING to continue to operate independently and not stick their nose into every facet of their business. If they continue to bring new useful features like they did with scanning cheques for deposit, they should be able to win over many new customers.

BeachBoy says:

CIBC allows scanned cheques too.

Ernest Fudpucker says:

August 2015 – The Honeymoon is definitely over. The continuing process of nickeling and diming customers is on a roll with the latest being for overdraft protection. I only ever go into overdraft if a pre-authorized payment is taken from my account when the insurance or other organization didn’t update their info to reflect I was no longer a customer. Although I am reimbursed the withdrawl amount, I end up stuck with the overdraft fee for which I was not penalized for with ING. Now Tangerine applies a $5 fee and if you don’t have e-mail alerts, you will start paying a whopping 19% interest penalty on day 2. Why is it that in Canada, a financial institute and/or bank cannot give the consumer a break like ING? Quite simply, government regulators ensure Canadian banks are amongst the strongest in the world with a goal of all being # 1. Rest assured as Canadians, if it seems to good to be true, it will come to an end. Remember Montreal Trust, Canada Trust, Royal Trust, etc. – yeah, most, if not all have been swallowed up by big banks.

Kyle says:

If you can’t beat em… invest in em?

BeachBoy says:

my girlfriend uses ING direct because it’s the only free checking option without minimum balance, I have an ING direct acocunt but really prefer my CIBC so my ING direct account is unused. The limited ATM really sucks though.
We both would love to have PC financial as I am with CIBC but it’s unavailable in Quebec, so let’s hope Tangerine will stay the same as ING direct.

SuperSaver says:

Pretty sweet deal, I got $100 right off the bat then another $50 in savings plus 3% interest on a TFSA. Oh, not to mention the $120 payday bonus. Just can’t go wrong with this bank!

Bruce says:

TFSA try 0.8 %. They entice you in, then rip you off. No fee, take a look at the cost if you try and transfer your TFSA. Also lots of complaints about delay in the process. I thought it was a great bank until BNS took over. I am moving everything out. Employees complain about low pay and lack of opportunity to advance. All in all, a bad deal.

Monik says:

Absolutely right!…I just got started and was charged $45 in fees for trying to access my money while they are withholding over $80.000 of mine! They won’t even let me get my money back out…I am SOOOO REGRETFUL to have moved any money onto this bank!!!!

Monik says:

Absolutely right. I too was ripped off!!!

Regan Fraser says:

I am an Artist. I sold a painting to a Hospital Eye Surgeon to decorate his Patient’s waiting room wall. To review, Tangerine’s “payday bonus” of $120 in exchange for employer’s direct deposit is painfully slow. [$10 installments for 12 weeks] plus 2 referral bonuses for $100; in my case amount to $220. That $220 is nullified by the fact that their one and only Tangerine “Branch” at corner of Shuter and Yonge Streets, in Toronto, has surly, unhelpful and incompetent Bank Staff. Only if asked, these Staff claim to not be “legal” Bank Staff. How sociopathic and corporately convenient! In their eagerness to deposit my $1,300 paycheque drawn on HSBC Bank into my account-using check (Oh, yeah this is Canada: cheque?!)-imaging-this false Teller missed the Signer’s error of a missing date. Even though that cheque stock was designed without blank space to write any date! That error-NOT MINE- cost me more than $220. Tangerine Bank has DONE NOTHING to compensate or reimburse my $220 for MY TIME AND MONEY. To add insult to injury, they forced me into an unplanned 3-night stay from a Friday afternoon in Toronto until a Monday to get that cheque signed. Toronto Hotels are NOT cheap! The bill for that was $267.
I contend that bank error is Tangerine’s not mine. Why? The Staff and even the Tangerine Bank decoration at Yonge and Shuter is false and deceptive. The coffee and orange juice menu on the wall above a glass case filled with fake plastic oranges is an insult to Everyman’s intelligence. The menu says says they offer black coffee served in an orange ceramic cup. They keep a juicer machine in case you choose the healthier option to order “fresh-squeezed orange juice”. Then when you order that, and pay for it only by debit, as they don’t accept cash, these false Bank Tellers tell you, “We don’t serve orange juice in “winter””.
I’ll be surprised if my review gets posted because someone representing Tangerine Bank will likely prevent that. If it is posted happens and my account is credited $267 for my lost time and money, only then will I help them fix obvious Public Relations problems. Meanwhile, Peter Aceto needs to stop assuming the Canadian Public are uneducated and stupid. I think his required reading list should include a viewing of the documentary film “Manufacturing Consent” by Noam Chomsky. Better yet, read the book, man.

Kyle says:

Regan – all of your replies that did not include vulgar language or personal insults have been posted. Thanks for your time and commitment to consumer rights in Canada.

Ruj says:

In Canada, it’s CHEQUING!!

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